All items and clearance are final sale. Though, you can exchange our handmade items as long as the jewelry is new and unworn with no damages and in it's original packaging. We do not exchange damaged products.
All sales on Sterling Silver, White Gold and Yellow Gold are final. All items are made to order and great care is taken with each piece that we make. Once an order has been placed, it is put into production and cannot be canceled on Sterling Silver, White Gold and Yellow Gold jewelry. Exchanges can be made for store credit only, but will only be valid 10 days after purchase date of the UNWORN merchandise and the new items will be made and shipped out when the original order has been received in its original packaging and MUST NOT be damaged or missing parts, such as, diamonds, chains, clasps, ear backs, etc. If you need a new ring size, we can resize it for you depending on the ring design. Please keep in mind, that will be an additional cost. So we just knowing the size needed before purchasing.
If for any reason, the jewelry is missing a part or damaged, you will be issued a partial store credit depending on the severity of damage.
We reserve the right to deny any unreasonable exchanges.
Resin Jewelry and Polymer Clay Jewelry can be exchanged 10 days after purchase date and must be UNWORN and MUST NOT be damaged or missing parts. The new items chosen will be made and shipped out when the original order has been received by Gigglethis in its original packaging.
All jewelry boxes can be exchanged after 10 days of purchase date as long as they are undamaged.
If you need help with this, we will happily guide you through this process.
All customers are responsible for return item shipping and shipping charges are non-refundable.
If you have any questions please email us at firstname.lastname@example.org.
Please ensure your address is correct in the address line PRIOR to placing your order. We are not responsible for packages getting lost due to the wrong address being given. A refund will also not be given for this reason.
For any other type of lost packages, we are not responsible. Once the package is given to the USPS, it is their responsibility to get it to you. Please file a claim with the USPS prior to emailing us about your order. Most cases, they don't log in the updates right away.
We are not responsible for any damaged products due to shipping. Our orders are packaged with care to ensure no breakage. If a product is damaged, contact us at email@example.com with a photo and the order number and we will determine if the product can be replaced.
All of our silver / gold jewelry is provided with a one year warranty from the date of delivery. If there is any reasonable damage, such as diamond replacement and broken clasp, within the first year, we will repair your jewelry free of charge.
Please provide insured shipping for your jewelry when you return it to us and we will return your piece insured and repaired. As mentioned in our shipping policy, all jewelry is shipped via USPS and all customers are responsible for return item shipping and shipping charges are non-refundable.
You can, however, use a different shipping service to send us the jewelry pieces that are in need of repair. Though, please insure it and provide us with a tracking number.
If your jewelry is either in or out of warranty, we are happy to repair damaged pieces. Fees vary accordingly per repair and will not be free of charge.
All shipping costs are nonrefundable.